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Privacy Policy (“I” “us”, “we”, or “our”) operates the website (the “Service”).

We are committed to protecting the privacy of your data. We wish to respect any personal data you share with us and keep it safe. We aim to be clear when we collect your data and not do anything you wouldn’t reasonably expect.

We are ‘processors’ of personal data for the purposes of the General Data Protection Regulation (GDPR). The GDPR seeks to protect the rights of individuals which includes the safeguarding of personal data, protection against unlawful processing of personal data and the unrestricted movement of personal data. This does not include data that is already in the public domain.

This Notice explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site and the choices you have associated with that data. It also explains how we use cookies on this website. We update this notice from time to time so please review regularly.


We collect information to allow us to provide you with the information or service you have requested from us; to provide you with information or services which we think you will be interested in; to understand how people use the information or services we provide on our Website; to tailor information and services we provide to ensure they are relevant to you; and so we can improve how we communicate with you and how we operate more generally. 

By using the Service, you agree to the collection and use of information in accordance with this policy. 


Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”).

We obtain and process the following data:

  • Cookies and Usage Data
  • Contact details including names, addresses, contact telephone numbers and email addresses provided to us in the initial referral form;
  • Information relating to children which can include their names, dates of birth, addresses, existing contact arrangements between children and parents and their living arrangements, details of schools and details of any relevant medical or health conditions;
  • Details of any relevant Divorce or Court Proceedings;
  • Details of solicitors, accountants, counsellors, therapists or other professionals involved with the individual;
  • Occupations of individuals;
  • Information about any individual’s relevant medical or health conditions;
  • Financial information (in cases involving disputes around finances or where Legal Aid is provided).


The legal basis which permits us to process an individual’s data is that the processing is necessary for us to perform a task in the public interest and the task or function has a clear basis in law. More specifically, it is necessary for us to process data to enable us to provide a quality mediation service to individuals and to provide Mediation Information and Assessment Meetings in accordance with the Children and Family Act 2014, s.10.

In addition, the processing of personal data is necessary for us to undertake the following activities:

  • To assess the suitability of mediation taking into consideration any potential risks to individuals who are considering participating in mediation;
  • To enable us to consider whether any conflict of interest exists before the mediation process is engaged;
  • For internal record keeping;
  • For auditing and supervision purposes.

If mediation takes place, individuals will be required to sign an Agreement to Mediate and our basis for processing and holding personal data will become contractual.

We hold and store data both electronically and in paper form. We are committed to protecting your personal data and will not share any information with any third parties without that your expressed consent unless we are required to do so by law.

We will store personal data in paper form for a period of 12 months after which such data will be scanned and securely stored electronically. The paper files will be confidentially destroyed. We will retain personal data electronically for seven years so that we may deal with any enquiries that may be raised by participants, answer any concerns or complaints raised with us, and to enable us to re-open the file should participants decide to return to mediation during that period.

Before the conclusion of the seven year period, all computer data is destroyed save for such information as may be required to check that our being engaged as family mediators in future  would not give rise to a conflict of interest.

Where data is stored electronically this is held only on password protected devices. Only authorised personnel are permitted to access this data. Where data is stored in paper form this is stored in a locked filing cabinet in our office space.

Personal data belongs to the individual and we will provide copies of any personal data belonging to an individual free of charge.

Usage Data

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.

You can adjust the settings on your browser to refuse all cookies or to indicate when a cookie is being sent if you wish. For more information please read the advice at

Examples of Cookies we use:

  • Session Cookies: We use Session Cookies to operate our Service.
  • Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies: We use Security Cookies for security purposes.

USE OF DATA uses the collected data for various purposes:

  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues


Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.


Legal Requirements may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability


The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.


We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.


Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.


We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.


If you have any questions about this Privacy Policy, please contact us.